I believe that it would be fair to say that most of us were taught some form of manners when we were growing up. From “sir” and “ma’am” to “please and “thank you.” These are little bits of etiquette that are deemed essential for proper social behavior. Unfortunately, sometimes these manners are dropped as we age or worse, deemed unnecessary. This attitude has trickled up to the business world and it seems that adherence to a professional atmosphere is being abandoned in favor of relaxed standards. I have put together a few things that I believe lead to a more professional approach.
Be Punctual. Sure it may seem basic, but arriving on time is a way to show your employer, co-workers and yourself that your appreciate and respect your job.
Address With Respect. Always show those around you that you recognize their accomplishments and positions in the company. You can easily do this without being a suck up; it never hurts to notice other’s achievements.
Keep A Neat Work Area. It is easy to get caught up in the “organized chaos” mentality by telling others that your work area is fine and YOU know where everything is, but a neat desk shows that you take pride in your self-presentation.
Work On Pronunciation. It may sound odd, but improving your speaking skills is a great way to sound like you know what you are talking about. Communicating correct information poorly still sounds incorrect. Speak Clearly.
Be Confident. This one is big. Being confident doesn’t mean act like you know everything. Rather be confident. If you are unsure of information, you are sure that you can get it. “I will get you that information,” sounds better than, “Um, I don’t know for sure” or “It is this way I think.” Be sure to convey it in your voice as well.
Listen Attentively. When someone is taking time to speak to you, or you are being given instructions, give them full attention. Be it your boss or the custodian telling you to watch a slippery floor, do them the courtesy of simply paying attention.
Dress Properly. I could write a novel about this one! You should adhere to dress code; the outfit that you wore to the nightclub is not appropriate for the office. Make sure that your shirt is tucked, all button/snaps fastened, zippers zipped, and flaps secured. Looking sloppy and unkempt projects that you are a sloppy employee.
Embrace Constructive Criticism. Yes this one is tough for all of us, but learning from mistakes is the best teacher. Hearing that you have made a mistake from others is often harder. Remember though, if the opinion is only for your benefit, you’ve nothing to gain but success.
Remember, no one is going to take you seriously if you don’t!
© 2009-2010 YP Mazzulo
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